Shipping & Returns

Shipping

We hold our stock in London, Ontario and pack every order ourselves. Nothing ships from overseas.

Cost

Free on every order within Canada. There is no minimum order value to reach.

Processing time

Orders placed before 2pm ET are packed the same business day. Orders placed later go out the next business day. We do not ship on weekends or Canadian public holidays.

Delivery times

Most Canadian addresses receive their order within 2 to 3 business days. Remote and northern communities can take 5 to 7 business days.

Tracking

A tracking number is emailed to you as soon as your parcel leaves us. If nothing has arrived within 24 hours of your order confirmation, check your spam folder and then email us.

Wrong or incomplete addresses

Please check your address at checkout. Once a parcel is with the courier we cannot redirect it, and we cannot replace an order delivered to an address entered incorrectly.

Lost or damaged parcels

Tell us within 7 days of the expected delivery date. We will open a claim with the courier and arrange a replacement or a refund.

Returns

The window

30 days from the day your order is delivered.

Condition

Items must be unused, in their original packaging, with proof of purchase. For hygiene reasons we cannot accept brushes that have been used.

How to start a return

Email info@northdrop.ca with your order number and what you would like to return. We reply within one business day with a prepaid return label and instructions.

Return shipping

We pay for return shipping within Canada.

Refunds

Once your return reaches us we inspect it and process the refund within 10 business days, back to your original payment method. Your bank may take a few days more to display it.

Damaged or incorrect items

Email us a photo within 7 days of delivery. We will send a replacement or a full refund, whichever you prefer, and cover the postage.

Contact

info@northdrop.ca, Monday to Friday.