Neck & Shoulder Massager

At NorthDrop, we are committed to delivering your order as quickly and efficiently as possible. Free Shipping We proudly offer FREE shipping on all orders within Canada. Processing Time Orders are typically processed within 1–3 business days after payment is confirmed. Delivery Time Estimated delivery times are: Canada: 5–12 business days United States: 5–12 business days International: 7–20 business days Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or peak seasons. Order Tracking Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment. Incorrect Address Customers are responsible for providing accurate shipping information. NorthDrop is not responsible for delays or lost packages resulting from incorrect or incomplete addresses. Lost or Damaged Packages If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date and we will assist in resolving the issue. Contact Us For shipping-related questions, please contact us at: Email: info@northdrop.ca

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@northdrop.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@northdrop.ca. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@northdrop.ca.